Terms and Conditions

1. About Targowords

Targowords operates an online platform that connects individuals and organisations ("Clients") with independent, professionally qualified interpreters for spoken-language interpreting services, including telephone, video, and in-person assignments. Targowords is a sole proprietorship (eenmanszaak) registered in the Netherlands under Chamber of Commerce number 70880107.

2. Definitions

Client

A person or organisation who books an assignment through the Platform.

Interpreter

A self-employed interpreter registered on the Platform, including those registered under the Wbtv where relevant.

Assignment

A single booked interpreting engagement (phone, video, or in person).

Booking

The confirmed reservation of an Interpreter's time for an Assignment.

Platform

The Targowords website and mobile app.

3. Eligibility and Accounts

Users must be at least 18 years old and able to form a binding contract to register an account. Clients and Interpreters are each responsible for the accuracy of the information provided on their profile and for keeping their login credentials confidential.

4. Booking and Session Process

Clients select a date, time, language pair, and session type (telephone, video, or in-person) and submit a booking request. A Booking is confirmed once an available Interpreter accepts the request, or is automatically matched, depending on the assignment type.

For telephone assignments, if the Client does not connect the call within 15 minutes of the scheduled start time, the assignment lapses and is treated as a cancellation by the Client within the shortest cancellation window (see Section 6).

For in-person assignments, if the assignment has not started after 30 minutes of waiting, the Interpreter may leave and the assignment is treated as a cancellation by the Client, with fees and travel costs due as set out in Section 6.

5. Fees and Payments

Fees payable by the Client for a completed assignment are shown to the Client before the Booking is confirmed. Fees payable to the Interpreter are calculated according to the Interpreter's agreed rate and any applicable brokerage or platform fee retained by Targowords.

Where a Client has its own negotiated contract with Targowords, the terms of that contract take precedence over the standard fee schedule described in this document.

6. Cancellations

Customers:

• Cancellations made at least 72 hours in advance are fully refundable.
• Cancellations made 48–72 hours in advance are eligible for a 50% refund.
• Cancellations made less than 48 hours in advance are non-refundable.
• No-show: non-refundable.

What the Client is charged (standard scale). Applies on business days, excluding weekends and public holidays. If the Client has its own contract with Targowords, the terms of that contract prevail.

For a telephone assignment where the Client does not connect within 15 minutes, the assignment lapses and is charged as a cancellation within 4 hours of the scheduled start.

Interpreters:

• Cancellations made at least 72 hours in advance: no penalty.
• Cancellations made 48–72 hours in advance: no penalty if a replacement interpreter is found, 50% penalty if not.
• Cancellations made less than 48 hours in advance: full penalty.
• No-show: 100% of the assignment fee.

6.2 What the Interpreter receives

The Interpreter's payment for a cancelled or disrupted Assignment depends on who cancels, not on when the cancellation happens.

For an in-person Assignment, the Interpreter always receives a fee for at least 30 minutes. Interpreters may cancel up to 4 days ahead via the Platform; within that window, cancellations must be made by phone via +31 6 42113440, not by email.

7. Session Conduct and Communication Privacy

Where the Platform offers masked-call or in-app calling features, personal phone numbers of Clients and Interpreters are not shared with one another unless both parties choose to exchange this information directly.

8. Ratings and Reviews

After a completed Assignment, Clients may be asked to rate the Interpreter. Ratings and reviews must be accurate, relevant, and may not contain unlawful, defamatory, or discriminatory content.

9. Liability

Targowords facilitates the connection between Clients and Interpreters but is not a party to the interpreting service itself unless expressly stated. To the maximum extent permitted by law, Targowords' liability for any claim arising from a Booking is limited to the fees paid for that specific Assignment.

10. Suspension and Termination

Targowords may suspend or terminate a Client's or Interpreter's account for breach of these Terms, fraudulent activity, repeated late cancellations, or conduct that endangers the safety or trust of other users.

11. Dispute Resolution and Governing Law

These Terms are governed by the laws of the Netherlands. Disputes that cannot be resolved directly will be submitted to the competent court in Amsterdam, without prejudice to any mandatory consumer-protection rights of the Client.

12. Changes to These Terms

Targowords may update these Terms from time to time. Material changes will be notified through the Platform or by email at least 30 days before they take effect.

13. Contact

Questions about these Terms can be sent to [email protected].